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No one can afford to be DISCONNECTED
- just because we’re away from our telephone.
NacTel offers advanced voice processing applications from the world’s
foremost developers and manufacturers. We help businesses achieve
their critical service and operational goals with great software
technology. Research shows that busy organizations place top priority
on having total control of their communication environments. Voice
Mail, as a minimum, has become a mainstay in business.
Powerful PC-based voice processing solutions help you do so much
more:
- Voice Mail – a communications necessity that eliminates
telephone tag, inaccurate messages, missed calls and annoyed callers.
There’s also a growing list of productivity-enhancing features
you can easily add to your system, such as park ‘n page,
call screening and find-me/follow-me.
- Unified Messaging – centralizes all of your incoming
communications (voice mail, e-mail, faxes) together into one place
for easy access – like your desktop or laptop computer.
Plus it seamlessly integrates into your existing office programs,
like Microsoft Outlook™ or Microsoft Exchange™.
- Voice Recording and Call Logging – is the surest
way to monitor and record calls when you need to understand results.
Digital recording with on-line storage gives push-button ease
to finding and retrieving records by using either a telephone
or PC.
- Call Monitoring – is a powerful feature for fine-tuning
any service center. You could measure customer-service performance,
such as customer responses to changes in service, sharpen your
agent’s selling skills, train new staff members or track
changes in caller’s behavior -- you define the calling sessions
you want to monitored.
For further information or a demonstration of Advanced Voice Solutions,
contact NacTel today.
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